Our Commitment to Flexibility At Silver Arrow Corporation DBA Eco Shine Hawaii, we understand that plans may change. We strive to provide a fair and transparent experience while ensuring our team can serve all clients effectively.

​

 

1. Cancellations & Rescheduling

• Advance Notice: Appointments may be canceled or rescheduled at no charge up to 1 hour before your scheduled service time.

• Short-Notice Fee: Cancellations or rescheduling requests made within 1 hour of the appointment will incur a $10 service fee. This fee helps cover our operational costs and scheduling adjustments.

​

 

2. No-Show Policy

• Access to Vehicle: Failure to provide safe and legal access to the vehicle at the scheduled time will be treated as a late cancellation, and a $10 fee will be applied.

​​

 

3. Refund Process

• Original Payment Method: When eligible, refunds will be issued directly to the original payment method used during booking.

• Processing Time: Please allow 5 to 10 business days for the refund to appear on your statement, depending on your financial institution’s processing times.

​​

 

4. Excellence & Support

• Direct Resolution: If you have any concerns regarding your service, we encourage you to contact us directly. Our priority is your satisfaction, and we are committed to assisting you promptly.