TERMS OF SERVICE

These Terms of Service (“Terms”) govern your use of services provided by Silver Arrow Corporation DBA Eco Shine Hawaii (“we,” “our,” or “us”). By booking a service, you agree to these Terms.

 

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1. Booking & Payment​

• Full Pre-payment: All appointments require full payment at the time of booking. Payments are processed securely through a third-party provider. By completing your booking, you authorize the full service amount to be charged.

• Booking Window: To ensure the highest level of scheduling reliability, we accept bookings up to one week in advance. For example, a reservation for March 12th will become available starting from March 5th.

• Confirmation Hours: Appointments are manually reviewed and confirmed during our operating hours, 8:00 AM to 6:00 PM. Bookings submitted after 6:00 PM will be processed and confirmed starting at 8:00 AM the following morning.

• Policy Agreement: By booking, you agree to our Cancellation Policy. Please contact us directly to resolve any concerns; chargebacks filed without prior communication may be formally disputed.

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2. Vehicle Condition & Pre-Existing Damage

• Customer Disclosure: Customers are responsible for disclosing any pre-existing damage, excessive contamination (e.g., heavy mud), or special conditions before the service begins.

• Liability Waiver: Eco Shine Hawaii is not responsible for pre-existing damage, loose trim, worn paint, fragile components, or areas with previous repairs.

• Service Limitations: Our waterless wash is a professional cleaning and protection service, not a paint restoration. We are not liable for the inability to remove:

  • Physical scratches, paint chips, or swirl marks.

  • Deep water spots, acid rain etching, or permanent stains bonded to the paintwork.

• Right of Refusal: We reserve the right to decline service if a vehicle's condition (such as extreme off-road mud) exceeds the scope of our waterless cleaning process.

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3. Damage Claims

• 12-Hour Reporting Window: Any concerns or claims regarding service-related damage must be reported within 12 hours of service completion. Notifications received after this window will be ineligible for review.

• Quality Assurance Video: For your peace of mind and our service integrity, we record a high-definition walk-around video of every vehicle immediately upon completion of service.

• Definitive Record: This time-stamped video serves as the definitive record of the vehicle's condition at the time of delivery. Any claims will be cross-referenced with this internal documentation to ensure an accurate and fair resolution.

• Evidence Requirement: When reporting a concern, please provide clear photographic evidence of the area. We will compare your photos with our completion video to verify the claim.

 

 

4. Service Location & Access

• Safe & Legal Access: Customers must provide safe and legal access to the vehicle at the scheduled location. For gated communities, private garages, or office complexes, please ensure all necessary permissions or entry codes are provided in advance.

• Suitable Environment: The service area must have adequate space around the vehicle to allow our technicians to work safely. Locations with heavy traffic, extreme slopes, or hazardous conditions are considered unsuitable.

• Right of Refusal: We reserve the right to decline or discontinue service if the environment is deemed unsafe or unsuitable for our waterless cleaning process.

• Non-Access Fees: If our technician arrives but cannot access the vehicle due to a lack of permission or incorrect location details, a rescheduling fee or service charge may apply.

• Flat Parking Fee: For any service location requiring paid parking or valet access (e.g., condominiums, office buildings), a flat $5 fee will be applied to the service total.

• Access Permissions: Customers must ensure all necessary permissions or entry codes are provided for gated or restricted areas prior to our arrival.

 

 

5. Personal Belongings

• Pre-Service Removal: We kindly request that customers remove all valuables and personal items prior to our arrival.

• Fragile Items: Eco Shine Hawaii is not responsible for items that are damaged due to being left unsecured.

• Limited Liability: We are not liable for the loss of, or damage to, any personal property left inside or on the vehicle during the service process.

• Child Safety Seats: For safety and liability reasons, our technicians will not remove or reinstall child safety seats. If interior access is required, please ensure the area around the seats is clear.

 

 

6. Weather & Rescheduling

• Service Quality & Safety: To ensure the highest service quality and the safety of our technicians, Eco Shine Hawaii reserves the right to reschedule appointments in the event of severe weather (e.g., heavy rain, high winds) or unforeseen circumstances.

• Weather-Related Postponement: There are no additional fees for appointments postponed by our team due to weather-related concerns. We will notify you as soon as possible via text or email to arrange a new service time.

• Flexible Rescheduling: For client-initiated changes, we offer free rescheduling up to 1 hour prior to your appointment. This allows you to adjust your plans with maximum flexibility.

 

 

7. Limitation of Liability

• Maximum Liability: To the fullest extent permitted by law, Eco Shine Hawaii’s total liability for any claim arising out of or relating to our services is strictly limited to the amount actually paid by the customer for the specific service in question.

• Exclusion of Damages: We are not liable for any indirect, incidental, or consequential damages—including but not limited to loss of time, loss of use of the vehicle, or emotional distress.

• Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the State of Hawaii.